Raymond Brothers’ Rental Terms & Conditions

Rental Period

Raymond Brothers’ Rental Period and Rental Rates are based on “weekend” use, or the required day with allowed time for delivery/pickup and return, unless otherwise indicated on the Rental Order agreement. The Rental Period timing will be outlined on the Rental Order under Event Day as Delivery and Pickup. Customer Pickup (CPU) and Customer Return (CR) timing is dependent on warehouse hours.

The requested rental items will be listed under Item Description on the Rental Order. Raymond Brothers has the right to make substitutions if needed.

Any merchandise kept for longer than specified on the Rental Order will be charged according to the price schedule. If the Renter fails to return all Rental Items upon the agreed time, the Renter agrees to pay for all additional charges. If the Renter fails to return Rental Items altogether, the Renter agrees that Raymond Brothers and its agents may take all reasonable actions necessary to recover Rental Items without prior notice or legal process.

Rental Rates

All rental prices quoted are for a weekend rental period unless otherwise specified. All Items are charged for time out, whether or not they are used. Raymond Brothers does not credit or refund for unused Rental Items. Rental rates are subject to change without notice.


To book and secure Rental Items for the requested date, a minimum deposit of 50% of the Rental Order Total is required.


By paying the Deposit, the Terms set forth here are considered accepted. Deposits are non-refundable. A deposit can be rolled forward to a future date or new event. Government mandated shutdowns are the only exception whereby deposits may be fully refunded.


Rental fees are due in advance. Mastercard, Visa, Interac Debit, cash and business cheque are accepted.


If cancellation occurs more than one month before the Rental Term, an administrative fee will be charged at Raymond Brothers’ discretion. Cancellation less than one month to two days prior to the Rental Term will be charged 50% of the Rental Order Total. If less than 48 hours cancellation notice is given prior to the Rental Term start date, the full Rental Order Total will be charged.

Damage Waiver

The Damage Waiver is an automatic, non-refundable fee for rental dishes, glassware and flatware. The Damage Waiver provides protection to the Renter against accidental breakage while under their custody. Willful abuse, negligence, theft or missing Rental Items are not covered by the Waiver and are subject to replacement charges. Unreturned Rental Items will be billed at replacement value.

Dinnerware, Glassware, Flatware

All dishes, glassware and flatware will be ready for your use, provided sterilized, wrapped, and undamaged. Rental Items are to be returned upright in the boxes and crates which are provided. Rental Items do not need to be cleaned prior to return, but void of food and liquid. Failing to do so will result in additional charges.


Linen is to be returned free from knots, burns, holes, tears, staples and permanent stains including ink, candlewax, mildew and grease. Any damaged linens will be subject to replacement charges.

Delivery & Pick-up Services

Rates for deliveries will be quoted upon request. Delivery and Pickup will be “to the door” at ground level only, and charged by geographical area and Rental Order size. Any other arrangements must be agreed in advance with additional charges applied for stairs, elevators, indoors, excessive distance for loading/unloading, after-hours delivery/pickup, and inaccessible areas for Raymond Brothers delivery trucks. Delivery Fees quoted may change after site inspection.

Rental Items will be delivered and picked up at a designated location. All delivered Rental Items are to be returned in their proper containers, neatly stacked for pickup at the same delivery location.

Set Up

Raymond Brothers does not provide setup services of tables, chairs, linens, or any rental items, with the exception of tents, tent accessories, and dance flooring. Dance flooring installation is included in the Rental Rate, unless otherwise indicated.


If a Rental Item, or any part of it, is lost, stolen, destroyed, or damaged to such an extent as to render its repair impractical, as determined in the sole discretion of Raymond Brothers, the Renter shall pay to Raymond Brothers in addition to the Rental Fees, the full replacement value, as well as additional Rental Rates while the Items are being replaced.

While the Rental Items are in the possession of the Renter, the Renter shall:

  • protect the Rental Items from weather related damage;
  • safeguard the Rental Items from theft or damage; and
  • not make any alterations, additions or improvements to the Rental Items.


Renters should read any/all warnings and instructions that may be provided.


The Renter agrees to indemnify and hold Raymond Brothers Ltd. harmless for any claims from Renters use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the Renter’s negligence or operation including legal costs incurred in defense of such claims. Renter agrees to pay all reasonable attorney fees and court costs incurred by Raymond Brothers in enforcing these terms and conditions. Raymond Brothers makes no warranties of merchantability or fitness for particular purpose, or any warranties, expressed or implied.

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Raymond Brothers Limited

2050 Oxford Street East,
London, ON N5V 2Z8

Tel: 519.455.2660
Toll Free: 1.866.455.2660

Office Hours:
Mon-Fri: 8am - 5pm
Sat: By appointment