Vicki Holmes
3 months ago
Excellent communication, punctuality and we even requested a follow up visit that was done at no charge. Service like this is very rare and so appreciated. We will be recommending Raymond Brothers to anyone who is looking for awning service.
Stephany Homsab
4 months ago
I don't normally write reviews but felt the need to do so for Raymond Brothers and give them 5 stars.
I had a backyard event planned and their customer service was amazing! I initially rented rectangular tables and chairs for a large group but realized last minute that it I had picked the wrong table (Needed it round, not rectangular). I called them literally the day before the party and they exchanged it the with no problem. Through email and phone they were polite and courteous and didn't make me feel out of place.
The delivery workers were speedy and efficient and I really appreciated their understanding! They were so sweet to my kids as well.
I would totally recommend them for any party rentals that you may have!
Andrea
5 months ago
We contacted the Raymond Brothers on Thursday for our wedding on Saturday, and they exceeded all expectations. Their professionalism, communication, and responsiveness were honestly 10/10 from start to finish. Amanda especially was amazing to work with — she helped us throughout the whole process and was always quick to respond and communicate with us, which made everything so much less stressful on such short notice.
The tent itself was excellent quality and stayed completely intact the entire day, even through rain and wind. We were so impressed with how secure and reliable everything was. Highly recommend them to anyone looking for dependable service and great customer care!
JOHN PAUL BELAIR
6 months ago
Great customer service!!! Really know their product.( they bend backwards for the customers)and beautiful showroom😃. I would recommend this company to all my friends and family.
Jeff Pym
2 years ago
I recently reached out to Raymond Brothers to have them make a custom cover for me. Marc and Ken were great to deal with and they got the job done in a very timely manner. I would always recommend this company to anyone.
Leslie McNicoll
2 years ago
Ken and staff are great to work with! They understand what customer service and will do what they can to deliver!
Charles Belkosky
2 years ago
Your one stop Shop for all your wedding and party rentals. The service is on point. The people are friendly. Not afraid to go the extra mile. Also they manufacture canopies, awnings and shade products.
Melina Bellini
2 years ago
Raymond Brothers Limited made our BBQ event a great success! 😊 I had the pleasure of working with Tess and Amanda, who were both incredibly kind and responded to my emails promptly. The tent, tables, and chairs were perfect, and the team set up and took down everything efficiently!
Brigitte
2 years ago
I have been renting furniture from Raymond Brothers for 8 years for many events. They are always a pleasure to deal with and very helpful when I have questions. The furniture always came exactly as ordered and was delivered in a timely manner. I Would highly recommend them!
Sierra Esbaugh
4 years ago
I booked my wedding day rental items (tent, tables, chairs, linens, plates, cutlery & chargers) through Raymond Brothers this past July. From the beginning they were amazing with communication via email/phone and were accommodating with our change of date and change of tent size. We went for a walk through in person at the show room and picked out of all items we wanted and day of everything was delivered and set up in a timely manner & with no damage. We were very happy with our decision to go with this company and would most definitely use them again for a future party or event. Thanks so much everyone for making our day possible!
Brittany Van Bree
4 years ago
These guys were awesome to deal with during our wedding planning year. I worked with Lori who was super helpful when I had questions and she was always quick to respond to my emails. The tent, dishes, tables, chairs, napkins etc. all came exactly as ordered and the crew was able to get the tent up and take it down in a very timely manner. Would highly recommend them!
Helen DAmbrosi
4 years ago
Absolutely the best folks to work with!!
We had a bridal shower to plan— to where mother nature was not on our side—rain on- rain off. We were so undecided, yet Kylie assured us with a layout that solidified the size tent we chose was suffice for our 40 guests, with walls & a BEAUTIFUL tent liner, white garden chairs, round tables, linens which were all delivered - (once decorated we should of had the WEDDING here too. It was absolutely beautiful) …set up & tear down was a breeze for the two young men, who performed it effortlessly—. We will definitely use them again, once our next bridal shower is to be scheduled in 2024-
Rebecca
4 years ago
I had wonderful customer service from Raymond Brothers up until my actual wedding weekend. I rented a tent, among many other rental items from Raymond Brothers for my wedding. The tent was delivered and set up, and the employees said they would leave the tent walls for us to set up ourselves. However, they did not leave the tent walls on a weekend that had a ton of rain and was very windy. Needless to say my decor was blown all about after set up and a ton of it got wet. We called Raymond Brothers countless times with no answer, which turns out they are not open on Saturdays and they do not provide an emergency contact number. If anything goes wrong with your tent/ rentals on the weekend you essentially have to deal with it yourself. When I emailed with my concern (of not having tent walls and it adding additional stress on my wedding day), the response I received the following week was "sorry we aren't open on weekends and hope all went well for your wedding with the lovely weather"... it rained right before our ceremony and during the reception, and it was so windy we had to lay down a ton of our decor. Then they stopped responding to me altogether. Disappointed with this service and would highly recommend to others to select a company that is open and available to requests on the actual day you are having your event. I feel as though they collected my money, and then didn't actually care about the service.
Shan M
4 years ago
All I can say is WOW! We purchased an awning literally almost 5 years ago, when we put it up we noticed a small area the stitching had come loose. Two days later a huge wind storm came and torn it along the seam from top to bottom as well as some other areas it was attached. I dropped it off to Brian at Raymond brothers in service and within a day Lori called me back to say they had restitched the whole thing N/C under warranty. Very Impressed! Thanks for the level of service your reputation was built upon. Great purchasing experience followed by great after service care!